ALPHACLIC LTD ("We") is an English company located at Pennine House 28, Leman Street, E1 8ER London, United Kingdom (12505185) which operates through the website https://numhelp.com/en ("Site") a reverse look-up directory service allowing any private individual acting in a private capacity ("Client" or "You") to obtain information concerning the owner of a cell phone with the prior agreement of the owner of the phone number for which the information is sought ("Service"). The purpose of the present conditions is to define the manner in which You, as a Customer, can take advantage of the Service ("Conditions"). Our Conditions are likely to be modified and completed at regular intervals according to the evolution, in which case We will inform You by e-mail the month before their update. The access and use of Our Service after You have been informed of this update, as well as the absence of cancellation of Your subscription by the end of the month, implies Your adherence to the latest version of said Terms. This version of Our Terms is dated 08.02.2022.
1.1 Access and use of Our Service requires the opening of an account through Our Site ("Account").
1.2 When registering, You will be asked to provide the following information in particular:
As a Customer, You guarantee the accuracy, sincerity and reliability of the information provided to Us, as well as the fact that You are of legal age and have the right to subscribe to Our Service in Your country of residence. We draw Your attention to the fact that We reserve the right to take legal action against You, including criminal action, in case of identity theft.
1.3 Your subscription contract is only validly concluded once the acceptance of the payment made in accordance with Article 2 below has been confirmed ("Contract"). You can download Your Contract at any time by sending Us a request to this effect by email.
1.4 The opening of an Account confers the right to access and use our platform only to the Customer who has opened said account. As a Customer, it is Your responsibility to keep the access codes to the Service (login and password) confidential and to inform Us of any abuse in this regard. Any transmission of access to third parties without Our prior consent is prohibited.
1.5 Access to Our Service is reserved for individuals using it for personal purposes. Any use for professional purposes is prohibited and will result in the immediate termination of Your subscription and, by the same token, the possibility of accessing and using Our Service, this without prior warning and without any possible refund.
2.1 The price of the Service is as follows:
During the first 24 hours after registration, the Customer is entitled to test Our Service for an amount of €0.50 ("Trial Period"); At the end of these 24 hours, subject to termination within this period, a subscription is automatically taken out on a monthly basis for a monthly amount of €47.90. Subject to cancellation, this subscription is automatically renewed from month to month and the card used is automatically debited.
2.2 The above prices are inclusive of all taxes.
2.3 Payment is made through Our Site in euros by credit card (Visa, MasterCard, American Express). The Site is equipped with an online payment security system that allows the Customer to encrypt the transmission of his banking data. We use an external supplier, Stripe, for our payment process and do not store any data relating to your bank details and cards. For more information on this subject, we invite You to consult our policy on confidentiality.
3.1 After the Trial Period, You have the right to withdraw from the Contract within 14 (fourteen) days following the sending of the Confirmation.
3.2 This withdrawal request can be made by sending us such a request by email. A confirmation of withdrawal will be communicated to You by email at the address You indicated to Us at the time of your registration.
3.3 Once You have exercised Your right to withdraw, You will be reimbursed for the amount that You have paid to Us within 5 (five) to 10 (ten) days following the reception of Your withdrawal request by an equivalent amount credited to the card that You used to pay for the Service. This right to refund is conditional upon You not having used Our Service after the Trial Period; in the event that You have used Our Service after the Trial Period, You understand that no refund will be made for the current month, in which case your right of withdrawal will be treated as a termination request and will take effect at the end of the month concerned.
3.4 The right of withdrawal in this Article 3 does not apply if You are domiciled in Switzerland, in which case any such request will be treated as a request for termination without refund.
4.1 Once your subscription contract is concluded, you simply indicate the number of the cell phone whose information you wish to obtain ("Recipient"). An SMS is then sent to the Recipient including the message that the Customer will have previously written and stating his wish to obtain the information concerning the cell phone in question. The Recipient is then free to accept or refuse this request, at its own discretion. You acknowledge that We cannot guarantee that the Recipients will accept your request for information, and that any refusals will not result in any liability or right to any reimbursement from Us to You.
4.2 You are entitled to send an unlimited number of Requests to the Recipients of Your choice as long as your Contract lasts.
4.3 You are prohibited from:
Use the Site in an illegal manner or in contravention of the present Conditions
Sell, copy, rent, lease, loan, distribute, transfer or sub-license all or part of the content on the Site, Our Service, or use Our Service for business purposes
Attempt to gain unauthorized access to Our systems or those of Our contractors or engage in any activity that could disrupt, degrade or interfere with the performance or functionality of the Site and Our Service
Use the Site for any improper purpose by intentionally introducing a virus or other malicious program
Use Our Service for spamming purposes
Denigrate Our activities or engage in any behavior that may damage Our reputation, whether through Our Service or outside (for example on social networks).
5.1 Termination at the Customer's initiative. You are entitled to unsubscribe and terminate Your Contract at any time by simply clicking on the "Unsubscribe" link in the menu at the top or bottom of the website, it being specified that Your unsubscription will take place either at the end of the Trial Period, or at the end of the current month in which Your request for unsubscription was made, in which case Your Account will be deactivated and access and use of Our Service will be ended. Subject to Section 3.3, no refund will be given.
5.2 Termination at the initiative of ALPHACLIC LTD. We also have the right to terminate Your contract at the end of a month, in which case We will inform You by sending an email to the address that You provided to Us during Your registration. In case of violation of these Terms, in particular but not limited to section 4.3, We reserve the right to suspend Your Account for the time necessary for the verifications that may be carried out and, if necessary, to terminate Your Contract with immediate effect; whether it is a suspension or a termination, You will be informed by sending a prior notice to this same email address
5.3 Termination under this section does not entitle You to any refund, except in the event that such termination is equivalent to the exercise of a right of withdrawal by You under Sections 3.1 and 3.3.
6.1 ALPHACLIC LTD holds all intellectual property rights to our Site and its content, which rights also include the know-how related to it.
6.2 By entering into the Agreement, We grant You the non-exclusive and non-transferable right to access and use our Services.
7.1 ALPHACLIC LTD is exempt from any liability resulting from the performance of the Contract binding Us to the fullest extent permitted by applicable law.
7.2 Notwithstanding article 7.1, ALPHACLIC LTD will make reasonable efforts to ensure the availability of the Service 24 hours a day, 7 days a week, but cannot be held responsible for any unavailability due to bugs, technical constraints and other maintenance operations, which will not give rise to any right to any reimbursement whatsoever.
7.3 The Site may contain links to other sites that are neither edited nor controlled by ALPHACLIC LTD and for which we cannot be held responsible.
8.1 FORCE MAJEURE. The parties agree that, in the event that the execution of the Contract proves impossible due to a case of force majeure, i.e. an unforeseeable event beyond the control of either party, neither party may be held responsible for the non-execution, the failures or the delays in the execution of any of its obligations that would be due to the occurrence of said case. The performance of the Contract and the resulting obligations, including payment obligations, shall be suspended for as long as the force majeure event lasts, it being specified that the payment made for the current month during which the force majeure event occurred shall nevertheless be retained. Each party shall, however, be entitled to exercise the right of termination set forth in Article 5.
8.2 NULLITY. In the event that any provision of these Terms is held to be invalid, such invalidity shall not affect the validity of the remaining Terms. The invalid provision will be replaced and interpreted in such a way as to ensure its validity by a provision that is as close as possible in spirit to the invalid provision
8.3 COMMUNICATION. Any communication to be addressed to ALPHACLIC LTD will be :
By email to the address: email@example.com
By mail to the address: ALPHACLIC LTD, Pennine House 28, Leman Street, E1 8ER London, United Kingdom.
8.4 APPLICABLE LAW AND COMPETENT COURT. The validity and execution of the present Conditions and the Contract are subject to English law. Any dispute arising directly or indirectly from the present Terms and the Contract arising therefrom shall be submitted to the competent Court of the Client's domicile when ALPHACLIC LTD is the plaintiff, respectively to the Court of London when the Client is the plaintiff.